A highly experienced leader that specialises in dispute resolution , stakeholder engagement building a highly valued reputation in the Not for Proift sector along with driving business improvements and delivering on measurable organisational and client outcomes.
A proven track record of building lasting and effective working relationships with clients, colleagues and stakeholders with measurable outcomes achieved across a diverse range of community, government and business sectors and geographic areas.
Helen has over 29 years’ experience in the delivery of dispute resolution services. This has included the provision of specialist services in dispute resolution, development and management of multi-disciplinary teams, corporate social programs to support vulnerable and disadvantaged consumers. Helen has worked as a dispute resolution specialist across a number of disciplines including mediation, conciliation, facilitation and arbitration across a wide variety of disputes and complaints.
Other aspects of her skills and experience includes the development and execution of a strategic vision and plans through to the setting values, clear goals, work plans, budgets and risk management strategies.
Helen's experience extends to being a Board Director and Chair for a number of not for profit organisations. Helen's successes include Chair of Give for Good Ltd, Domino's Enterprises registered charity a philanthopic charity providing funding to not-for-profit organisations, Board Director for 8 years and former Chair for 3 years for Relationships Australia Queensland, a State-wide organisation that provides counselling, dispute resolution services to individuals, couples, families and communities. Previously Helen was Chair for the Board of National Education and Employment Foundation for over 3 years, based in Melbourne, providing literacy programs and a Board Director for for the Society of Consumer Affair Professionals Australia, a national peak body for consumer affair professionals specialising in complaint handling and consumer protection.
Helen has resolved a number of complex sensitive complaints/disputes arising across a range of government, not for profit and for profit organisations. This has included: Departmement of Natural Resources and Main Roads Departtment of Transport & Main Roads, RoadTek, Department of Health, Qld Recontruction Authority; Equity Works; Children of Choice; Queensland Urban Utility; Bendigo Bank; Anglican Colleges, TAFE Qld, South Downs Regional Council to name a few.
Helen has successfully completed a number of reviews for organisations including Department of Premier & Cabinet, Queensland Police Servcies Traffic Camera Office, RoadTek, Australian College of Rural & Remote Medicine, Queensland Children's Hospital, Bishop Tyrell Anglican College. These have led to changes in processes, practices, team structures, quality assurance and reporting.
Successfully developed collaborative and collegial relationships with Board Directors with a focus on facilitative and collaborative leadership developing shared values, purpose, vision and goals.
It's important to work in collaboration with the client to create a tailored process that considers the needs of the people involved. This requires establishing what is the desired outcome, any limitations that the client has to address the matters raised, what can be achieved and any potential variation to the process based on the discussions with the participants that supports a successful outcome.
A quote will be provided to the client estimating the costs of the service.
No charge will be incurred by the client for the initial discussions and travel to and from the venue within the Brisbane and Greater Brisbane area.
All relevant information will be provided by the client after seeking confirmation with the participants/parties the release and use of that information.
The organisation is responsible for providing a suitable venue at their cost. Notice of cancellation of a mediation or faciliation session is required within two business days or as soon as practically possible. The full cost of the session will be charged according to the quote unless the session is rescheduled within an achievable timeframe.
All information that is provided by the participants for the purposes of completing a report, agreement or providing feedback will be kept confidential so far as the law allows. Any handwritten or typed notes and other information given by the participants will be subsequently destroyed after the matter has been concluded.
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