A highly experienced leader that specialises in dispute resolution , stakeholder engagement building a highly valued reputation in the Not for Proift sector along with driving business improvements and delivering on measurable organisational and client outcomes.
A proven track record of building lasting and effective working relationships with clients, colleagues and stakeholders with measurable outcomes achieved across a diverse range of community, government and business sectors and geographic areas.
Helen has over 20 years’ experience in the delivery of dispute resolution services. This has included the provision of specialist services in dispute resolution, development and management of multi-disciplinary teams, corporate social programs to support vulnerable and disadvantaged consumers. Helen has worked as a dispute resolution specialist across a number of disciplines including mediation, conciliation, facilitation and arbitration across a wide variety of disputes and complaints.
Other aspects of her skills and experience includes the development and execution of a strategic vision and plans through to the setting values, clear goals, work plans, budgets and risk management strategies.
Helen's experience extends to being a Board Director for a number of not for profit organisations. Currently Helen is a Board Director and Chair for Relationships Australia Queensland (RAQ), a State-wide organisation that provides counselling, dispute resolution services to individuals, couples, families and communities. Previously Helen was Chair for the Board of National Education and Employment Foundation (NEEF), based in Melbourne, providing literacy programs and a Board Director for for the Society of Consumer Affair Professionals Australia, a national peak body for consumer affair professionals specialising in complaint handling, customer service and consumer protection.
Helen has resolved a number of complex sensitive complaints/disputes arising across a range of government, not for profit and for profit organisations. This has included: Queensland Government Departments;; Equity Works; Children of Choice; Queensland Urban Utility; Bendigo Bank; Anglican Colleges to name a few.
Helen has successfully completed a number of reviews for organisations incluing Queensland Police Servcies, Traffic Camera Office, RoadTek, Australian College of Rural & Remote Medicine, Queensland Children's Hospital. These have led to changes in processes, practices, team structures, quality assurance and reporting.
Successfully developed collaborative and collegial relationships with Board Directors with a focus on facilitative and collaborative leadership developing shared values, strategic vision and achievable goals.
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